Return & Refund Policy
Return & Refund Policy
1. Return Policy
At BDP Containers, we want to provide you with a satisfying shopping experience. If you are not completely satisfied with your purchase, you may return items within 30 days of receiving your order.
Return conditions:
The item must be in its original condition: unworn, unused, with all tags and in its original packaging.
You must provide the receipt or proof of purchase.
How to proceed:
To initiate a return, contact us at contact@bdpconteneurs.com.
If your return request is accepted, we will send you a return shipping label and instructions on how to return your package.
Items returned without prior request will not be accepted.
If you have any questions about returns, please contact us at the above address.
2. Damage and problems
Please inspect your order immediately upon receipt. If you find that the item is defective, damaged, or if you have received the wrong product, please contact us immediately so that we can assess the problem and remedy it.
3. Exceptions / Non-returnable items
Certain items cannot be returned, including:
Perishables (food, flowers, plants)
Customized products (special orders, personalized items)
Personal care products (beauty products)
Hazardous materials, flammable liquids or gases
Sale items and gift cards are not eligible for return.
If you have any questions or concerns about a specific item, please contact us.
4. Exchanges
To obtain another item, we advise you to return the original item and place a new order for the desired product once the return has been accepted.
5. Refunds
Upon receipt and inspection of your return, we will inform you if the refund has been approved. If the refund is approved, it will be processed using your original method of payment. Please note that refund processing and posting times may vary depending on your bank or credit card company.
Contact us :
If you have any questions about returns, refunds or problems with your order, please contact us at: contact@bdpconteneurs.com or 06 87 52 55 76.
Thank you for your confidence in BDP Containers.